Guideline drives consumer satisfaction and warranty improvement by providing a robust warranty management program. The guideline provides an assessment tool, and No Trouble Found case studies to guide an organization to proactively reduce warranty incident rates associated with warranty events.
*Note: If you wish to become an AIAG member please apply through their website www.aiag.org/membership
Product Code: CQI-14-4
Revision: 4th Edition
Published Date: Apr 2022
Document Language: English
Published By: Automotive Industry Action Group (AIAG)
AIAG has collaborated with the Original Equipment Suppliers Association (OESA) to release the fourth edition of the Automotive Warranty Management Guideline.
The goal of this new edition is warranty improvement collaboratively and continuously through best practices, standardization, recommended tools, and a root cause identification culture that is designed to promote advances in consumer satisfaction and continuous warranty improvement by providing a recommended, robust warranty management program that instills a consumer-centric approach to warranty management by focusing on incident rate reduction.
Over 30 years ago, AIAG collaborated with the domestic auto manufacturers to develop common quality methods and tools, which became known as the Quality Core Tools. The tools proved so useful that they were adopted by other manufacturing sectors, including aerospace, defence, medical, and pharmaceuticals.
LMR Global Limited can offer the Core Tool Manuals (Automotive Blue Books) and CQI documents under their partnership agreement with Plexus International as a AIAG Certified Distributor.